Apology Center - Comments on 
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House Painting
posted by Painter - Sep 2009 |
Current Status
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| Event - I was hired by a couple to paint their living room. They gave me the paint color and left me to work. Turns out the color was wrong by a few shades. They had written down the color for me and I misread it. I told them I did it correctly and they screwed up, then had the paint store guy (who I do a lot of business with) back me up. They eventually believed it was their fault. |
| Apology - I ended up repainting it for half the cost because I told them I felt bad about the situation. But I should have just done if for free and taken the financial hit myself. I did end up adding some crown molding later for free. |
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painting
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Comments |
Comment by DarkBite on Tue 01 Sep, 2009
At a jewelry store I was working at this angry man wants to buy a replacement watch for his wife. Seems watches going bad has happened to his wife too often. I suggest he take the watch to where he got it and let them deal with it,which would save him money but cause me to lose a sell. He tells me he got it at my store. I told him I'll replace the watch at no charge and that maybe he can take his wife out to dinner with the $$$ he saved. Plus he would enjoy the dinner himself - it got a smile out of him. He not only took my suggestion but he shopped at my store for many years to come. Happy customers, happy marchants. |
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